What are the visiting hours at PAUTH?
Visiting hours are from 10:00 AM to 12:00 PM and 3:00 PM to 5:00 PM daily. However, immediate family members may be allowed extended visiting hours with permission from the ward nurse. Children under 12 are not allowed in the wards except under special circumstances.
How do I book an appointment?
You can book an appointment online through our Appointment page, call us at +234 803 000 0000, or visit our hospital in person. Online appointments are processed within 24 hours, and our team will contact you to confirm the date and time.
What documents should I bring for my appointment?
Please bring a valid form of identification (National ID, International Passport, or Driver's License), previous medical records if any, referral letter (if referred by another doctor), and your health insurance information if applicable.
Does PAUTH accept health insurance?
Yes, PAUTH accepts most major health insurance plans including NHIS (National Health Insurance Scheme) and private health insurance. We recommend verifying your coverage with your insurance provider before your visit.
What services does the emergency department provide?
Our emergency department provides 24/7 care for medical emergencies including trauma, accidents, heart attacks, strokes, respiratory distress, and other acute medical conditions. We have a dedicated team of emergency physicians, nurses, and support staff always on duty.
How can I access my medical records?
To request your medical records, visit our Medical Records Department during working hours with a valid ID. You may also submit a written request. Please allow 2-3 working days for processing. A nominal fee may apply.
Are there pharmacy services available at the hospital?
Yes, our in-house pharmacy is well-stocked with a wide range of prescription and over-the-counter medications. It is open from 7:00 AM to 8:00 PM on weekdays and 8:00 AM to 4:00 PM on weekends. Emergency pharmacy services are available 24/7.
How do I provide feedback or file a complaint?
We welcome your feedback! You can fill out our contact form, call our Customer Service desk at +234 803 000 0000, or visit the hospital's Quality Improvement Department. We take all complaints seriously and will respond within 48 hours.